ProfitJam sends buyers a branded order receipt after payment and keeps refunds connected to the original order. You can customize the receipt, send yourself a test, resend it to a buyer, and return all or part of a paid order.

Customize the buyer receipt

1. Open Settings > Order Confirmation.
2. In Receipt email, choose whether to show your workspace logo.
3. Edit the subject line, heading, and message. Leave a field blank to use ProfitJam's default wording.
4. Select Send test email to review the current settings.
5. Save the receipt email.

The receipt uses your workspace's business name, logo choice, and brand styling. It includes the buyer's order details and is sent to the email address on the order after payment is confirmed.

Note: This is the customer's order receipt. It is not a merchant tax-invoice system.

Resend a receipt

1. Open Orders and select the paid order.
2. Select Resend receipt.

ProfitJam sends the current receipt to the buyer email shown on the order. The action is available after the order has been paid.

Issue a full or partial refund

1. Open Orders and select the paid order.
2. Select Refund.
3. Enter the amount to return. ProfitJam starts with the full remaining refundable amount, but you can enter a smaller amount for a partial refund.
4. Add an internal reason if it will help your records.
5. Confirm the refund.

A refund cannot be greater than the remaining paid amount. After it succeeds, ProfitJam updates the refunded amount and order status and adds the refund to the order's refund history.

What the buyer receives

ProfitJam sends the buyer a branded refund confirmation for each successful refund. The email shows the amount returned and stays visually connected to your receipt branding.

The refund itself remains the source of truth if email delivery fails. The order history still records the successful refund.

Refunds and stock

Refunding an order returns the money, but it does not put products back into stock.

If an unshipped paid order should be cancelled as well as refunded, use Cancel order. ProfitJam first refunds the remaining paid amount, then cancels the order and restores its stock. Once any part of the order has shipped, cancellation is not available.

Warning: Do not use Refund alone when you also need the inventory returned. Refund and stock restoration are separate parts of the order workflow.

Common questions

Can I refund only part of an order?

Yes. Enter any positive amount up to the remaining refundable balance. You can issue further refunds until that balance reaches zero.

When can I resend a receipt?

Resend receipt becomes available after the order has a confirmed payment.

Does a refund email the buyer?

Yes. ProfitJam sends a branded refund confirmation after a successful refund and records the attempt with the order email activity.

Does a refund restore stock?

No. A refund returns money only. Cancelling an eligible unshipped paid order handles the refund and stock restoration together.